Telecommunications Help Desk

نویسنده

  • Diane R. McNamara
چکیده

Troubleshooting problems Moves, adds and changes to telephone equipment or service New service, voicemail, caller menus, special calling features and plans, caller ID, music on hold, international dialing Fax machines and codes, headsets [2], conference calls [3], speaker phone rental [4] Call accounting and billling Telephone bill login [5] We also manage plans, orders, service, billing and trouble shooting for college provided cellphones and smartphones (to authorized employees). View employee cellular plans [6]

برای دانلود متن کامل این مقاله و بیش از 32 میلیون مقاله دیگر ابتدا ثبت نام کنید

ثبت نام

اگر عضو سایت هستید لطفا وارد حساب کاربری خود شوید

منابع مشابه

How K-Net and Atlantic Canada's First Nation Help Desk are Using Videoconferencing for Community Development

Our research is working in partnership with three First Nations organizations K-Net, Keewaytinook Okimakanak in Sioux Lookout, Ontario; Atlantic Canada’s First Nation Help Desk in Membertou, Cape Breton, Nova Scotia; and the First Nations Education Council in Wendake, Quebec that have set up videoconferencing networks linking First Nations communities spread out over large geographic areas. Ini...

متن کامل

Setting a Course: Goals for the Help Desk

Key Findings Majorities of respondents have documented goals in place for help desk service availability, user satisfaction, and call/incident resolution. Important drivers of central IT help desk improvement include improving user satisfaction, meeting the changing needs of help desk clients, and improving help desk efficiency. Important obstacles to improving the help desk include rapid growt...

متن کامل

Knowledge management-centric help desk: specification and performance evaluation

The technology help desk function has grown in importance as information technology has proliferated throughout the organization. The primary objective of the help desk is to resolve problems related to IT in the organization. As such, the agents in the help desk must be very knowledgeable of the information systems, applications, and technologies supported. Most efforts at improving help desk ...

متن کامل

The Development of HOMER: A Case-Based CAD/CAM Help-Desk Support Tool

The increasing number of hardware and software at Daimler-Benz personal car development in Sindelfingen combined with the constant number of help-desk operators demanded a help-desk system which goes beyond the classical trouble-ticket approach. In this application paper we give an overview of the situation at the CAD/CAM Help-Desk in Sindelfingen and the development of the case-based help-desk...

متن کامل

They Call for Help, But Don't Always Listen: The Development of the User-Help Desk Knowledge Application Model

The IS help desk function plays a central role in boundary spanning knowledge exchanges within organizations. Help desk employees provide technical support to users in an effort to transfer knowledge and enable users to autonomously apply this knowledge in the future. However, despite their importance, little is known about the factors that affect knowledge application within this context. Adop...

متن کامل

ذخیره در منابع من


  با ذخیره ی این منبع در منابع من، دسترسی به آن را برای استفاده های بعدی آسان تر کنید

برای دانلود متن کامل این مقاله و بیش از 32 میلیون مقاله دیگر ابتدا ثبت نام کنید

ثبت نام

اگر عضو سایت هستید لطفا وارد حساب کاربری خود شوید

عنوان ژورنال:

دوره   شماره 

صفحات  -

تاریخ انتشار 2017